Terms of Sale

Version: 1.0

These terms apply when you buy something in Hyzeer. They add to the Terms of Service.

1. What we sell

We sell digital items for your player banner, such as backgrounds, emblems, titles and badges. They are cosmetic: they don't give any advantage in games and unlock no features. They are sold as:

• One-time purchases, such as item packs. What you get is yours for good.
• Subscriptions, which give some items only while the subscription is active (see Subscriptions).

The shop shows the details before you buy: what each product contains, which items are yours for good and which only while a subscription is active, the price, how often a subscription renews, and whether a product is on sale only for a limited time. If you already own something a product includes, the shop tells you before you buy.

Prices include VAT. Outside the EU, the store may show a local price. We may change prices and products in the shop at any time; a change never affects what you already bought.

"Yours for good" means for as long as your Hyzeer account exists and Hyzeer runs.

2. Who sells to you

• On the web you pay through Stripe. Your receipt shows the purchase as Sold through Link: Stripe's Link is the seller (merchant of record) and handles the payment, VAT and receipts.
• In the Android app you pay through Google Play, which is the seller under the Google Play terms.

We deliver the items to your Hyzeer account, so they are available wherever you log in. Questions about a charge can go to the store or to us.

3. Delivery

Items are delivered to your account immediately after the payment is confirmed. If the payment is still pending, the items are unlocked as soon as it is confirmed.

4. Subscriptions

• A subscription renews automatically for the period shown in the shop, at the price shown there, until you cancel it.
• Cancel at any time in Me → Purchases → Manage subscription (Stripe's customer portal on the web, Google Play on Android). What the subscription gives stays until the end of the period you paid for; items it gave you for good stay yours.
• If a renewal payment fails, the store retries for a short grace period, during which the subscription stays active.
• We will tell you in advance, by email, if the price of your subscription changes.
• Deleting your account cancels your subscriptions.

5. Right of withdrawal

As a consumer in the EU you have 14 days to withdraw from a purchase, without giving a reason. The 14 days start on the day you buy, or for a subscription, on the day you subscribe.

How to withdraw: write to support@hyzeer.com, with a clear statement that you withdraw from the purchase, your account email and the purchase date. We refund the full price within 14 days of receiving it, using the same payment method, and remove everything the purchase gave you (see Refunds).

Cancelling a subscription is not a withdrawal: it stops the next renewal (see Subscriptions).

This doesn't affect your other rights: if an item doesn't work or isn't what was described, write to us and we will fix it or refund you.

6. Refunds

Payments are made through the store, so refunds go through it too:

• Web (Stripe): write to support@hyzeer.com with the email of your Hyzeer account and what you bought, or ask Link for a refund at support.link.com.
• Android (Google Play): request a refund in Google Play, or write to us. Google refunds automatically if a purchase couldn't be completed.

When a purchase is refunded or charged back, everything that purchase gave you is removed from your account, and your banner goes back to the default for those parts.

7. If Hyzeer ends

If we ever have to stop running Hyzeer, we will announce it at least 365 days in advance, stop selling and stop subscription renewals.